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Support Information

Contact Information:

Office-Furniture-Superstore.com
2081 N. Webb Rd.
Wichita, KS 67206

Phone: 877-683-9393 (Toll-Free)
Fax: 888-812-6623 (Toll-Free)
E-Mail: CustomerSupport@office-furniture-superstore.com



Bush Room of Choice Furniture Delivery Process:

With Bush Room of Choice Furniture Delivery™, your entire shipment is delivered to the room or location of your choice, by Home Direct USA.
  • Your delivery will be scheduled over the phone for someone during normal business hours.
  • A two person team will arrive at your location during your designated four hour window.
  • The team will unload your furniture, carry it yup as many as two flights of stairs, and bring it to your room of choice.
  • Once the furniture is delivered, the driver will ask you to inspect, note any problems, and sign for the delivery. We want to make sure that you are completely satisfied.

Shipping Information:

Most lightweight shipments are sent by FedEx or UPS and delivered to an easily accessible area around your home/office. A heavy or oversized shipment requires the use of a Common Carrier and is typically curbside delivery only.

Common carrier drivers travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise. A signature is required to establish proof of delivery.

Tax Information:

Tax is only charged for shipments to Kansas locations.

Payment Methods Accepted:

We are securely setup to accept Visa, Mastercard, American Express, and Discover.

Money orders or Cashier's Checks can be mailed to:

Office-Furniture-Superstore.com, Inc.
2081 N. Webb Rd.
Wichita, KS 67206

Personal Checks will be accepted, however, products will not be shipped until the check clears your bank.

Privacy/Security Statement:

At Office-Furniture-Superstore.com, it is very important to protect our customers’ information. Any data obtained through our site is encrypted using SSL (Secure Sockets Layer) technology powered by SafeSSL.com. To insure privacy for our customers, under no circumstances will Office-Furniture-Superstore.com ever sell, trade, or loan any customer data to a third party. For further questions or comments regarding this policy, please email us at CustomerSupport@office-furniture-superstore.com.

Return Merchandise Info:

DO NOT SHIP MERCHANDISE TO Office-Furniture-Superstore.com . Return requests will be accepted up until 15 days after your receipt.

To return an item call Customer Service toll-free at 1-877-683-9393 and request a Return Authorization number and shipping instructions. Returns must have a return number highly visible on the exterior of the package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled. Authorized returns will be credited in full less manufacturers restocking fee and shipping/handling. Please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping charges will be deducted from your return refund.

Manufacturers Restocking Fee :

A minimum 20% restocking fee is imposed by the manufacturer, or their authorized distributor on merchandise returned.

Return of merchandise will not be accepted without prior written consent and shipping instructions. Unauthorized returns will be returned to the customer freight collect. Closeout, discontinued, and surplus merchandise may not be returned.

Shipping instructions will be provided, if authorized by the manufacturer or their representative.

What if I cancel my order? :

Cancellation Policy: If you cancel your order prior to MasterCard & Visa's processing you will incur no cancellation fee. However any order that is cancelled after your MC/Visa has been processed you will incur a 5% processing fee to cover that fee MC/Visa charges us. Discover & American Express are exempt from cancellation fees.


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  Office-Furniture-Superstore.com - 2081 N. Webb Rd. - Wichita, KS 67206
877-683-9393 (Toll-Free) - CustomerSupport@office-furniture-superstore.com